Transparency & Compliance
Legal Notice
Legal information, privacy policy and personal data protection
Neotide is committed to full transparency about the identity of the publisher, hosting arrangements and the processing of your personal data, in accordance with French law and the GDPR.
Legal notice
Identification of the publisher and the host
Site publisher
The websites neotide.fr and neotide.re are published by:
- Owner: SASU NeoTide, share capital of EUR 1,000
- Address: 41 rue de la Pepiniere, La Mare, 97438 Sainte-Marie, Reunion Island
- Legal representative: Nicolas JULIE
- Publication director: NeoTide — admin@neotide.fr
- Webmaster: NeoTide — admin@neotide.fr
- Data protection officer: NeoTide — admin@neotide.fr
Pursuant to article 6 of French law no. 2004-575 of 21 June 2004 on confidence in the digital economy, users of the website https://neotide.fr are informed of the identity of the parties involved in its creation and maintenance.
Host
The websites are hosted on a virtual private server (VPS) provided by:
Contabo GmbH
Lilienthalallee 18c, 80939 Munich, Germany
Phone: +49 89 3564717 0
Website: contabo.com
Definitions
- Client: any professional or natural person with legal capacity within the meaning of articles 1123 et seq. of the French Civil Code, or any legal entity, visiting the Site covered by these general terms.
- Services: https://neotide.fr makes available to Clients the services described on the Site.
- Content: all elements making up the information present on the Site, in particular texts, images and videos.
- Client information: hereinafter "Information", meaning all personal data that may be held by https://neotide.fr for account management, customer relationship management, and for analysis and statistical purposes.
- User: any internet user connecting to and using the aforementioned site.
- Personal information: "information which allows, in any form whatsoever, directly or indirectly, the identification of the natural persons to whom it applies" (article 4 of French law no. 78-17 of 6 January 1978).
The terms "personal data", "data subject", "processor" and "sensitive data" have the meaning defined by the General Data Protection Regulation (GDPR: no. 2016-679).
General terms of use of the site and the services offered
The Site constitutes an intellectual work protected by the provisions of the French Intellectual Property Code and applicable international regulations. The Client may not in any way reuse, transfer or exploit for their own account all or part of the elements or works of the Site.
Use of the site https://neotide.fr implies full and unreserved acceptance of the general terms of use described below. These terms of use may be modified or supplemented at any time, so users of https://neotide.fr are invited to consult them regularly.
This website is normally accessible to users at all times. An interruption for technical maintenance may nevertheless be decided by https://neotide.fr, which will then endeavour to inform users beforehand of the dates and times of the work.
The website https://neotide.fr is updated regularly by the person responsible for it. Likewise, the legal notice may be modified at any time: it is nevertheless binding on users, who are invited to refer to it as often as possible in order to take note of it.
Description of the services provided
The purpose of the website https://neotide.fr is to provide information about all of the company's activities. https://neotide.fr endeavours to provide information on the site that is as accurate as possible. However, it cannot be held responsible for omissions, inaccuracies or shortcomings in updating, whether caused by itself or by third-party partners providing that information.
All information given on the site https://neotide.fr is provided for guidance only and is subject to change. Furthermore, the information appearing on the site is not exhaustive. It is given subject to any changes made since it was put online.
Contractual limitations on technical data
The site uses JavaScript technology.
The website cannot be held responsible for material damage linked to the use of the site. In addition, users of the site undertake to access the site using recent, virus-free equipment and an up-to-date, latest-generation browser.
The site https://neotide.fr is hosted by a provider within the territory of the European Union, in accordance with the provisions of the General Data Protection Regulation (GDPR: no. 2016-679).
The aim is to deliver a service that ensures the best possible accessibility rate. The host ensures the continuity of its service 24 hours a day, every day of the year. It nevertheless reserves the right to interrupt the hosting service for the shortest possible periods, in particular for maintenance, improvement of its infrastructure, failure of its infrastructure, or if the Services generate traffic deemed abnormal.
https://neotide.fr and the host cannot be held responsible in the event of a malfunction of the internet network, telephone lines, or computer and telephone equipment, linked in particular to network congestion preventing access to the server.
Intellectual property and infringement
https://neotide.fr owns the intellectual property rights and holds the usage rights to all elements accessible on the website, in particular the texts, images, graphics, logos, videos, icons and sounds.
Any reproduction, representation, modification, publication or adaptation of all or part of the elements of the site, whatever the means or process used, is prohibited without the prior written authorisation of https://neotide.fr.
Any unauthorised exploitation of the site or of any of the elements it contains will be considered as constituting an infringement and prosecuted in accordance with the provisions of articles L.335-2 et seq. of the French Intellectual Property Code.
Limitations of liability
https://neotide.fr acts as the publisher of the site. https://neotide.fr is responsible for the quality and accuracy of the Content it publishes.
https://neotide.fr cannot be held responsible for direct or indirect damage caused to the user's equipment when accessing the website, resulting either from the use of equipment that does not meet the specifications set out under "Contractual limitations on technical data", or from the appearance of a bug or an incompatibility.
https://neotide.fr also cannot be held responsible for indirect damage (such as loss of business or loss of opportunity) arising from use of the site.
Interactive areas (the ability to ask questions in the contact area) are available to users. https://neotide.fr reserves the right to delete, without prior notice, any content posted in this area that would contravene the legislation applicable in France, in particular the provisions relating to data protection. Where applicable, https://neotide.fr also reserves the right to hold the user civilly and/or criminally liable, in particular in the event of a racist, insulting, defamatory or pornographic message, whatever the medium used (text, photograph, etc.).
Management of personal data
How we collect and use your data
The Client is informed of the regulations concerning marketing communication: the French law of 21 June 2014 on confidence in the digital economy, the French Data Protection Act of 6 August 2004, and the General Data Protection Regulation (GDPR: no. 2016-679).
Controllers of personal data collection
For the Personal Data collected when creating the User's personal account and during their browsing of the Site, the controller of the Personal Data processing is: NeoTide, represented by Nicolas JULIE, its legal representative.
As the controller of the data it collects, https://neotide.fr undertakes to comply with the legal provisions in force. It is in particular responsible for establishing the purposes of its data processing, providing its prospects and clients — on the basis of their collected consent — with full information on the processing of their personal data, and maintaining an accurate record of processing activities.
Whenever https://neotide.fr processes Personal Data, it takes all reasonable steps to ensure the accuracy and relevance of that Personal Data with regard to the purposes for which it is processed.
Purpose of the data collected
https://neotide.fr may process all or part of the data:
- to enable browsing of the Site and the management and traceability of the services ordered by the user: connection and Site usage data, invoicing, order history, etc.
- to prevent and combat computer fraud (spamming, hacking, etc.): computer equipment used for browsing, IP address, password (hashed)
- to improve browsing on the Site: connection and usage data
- to carry out optional satisfaction surveys: email address
- to run communication campaigns (SMS, email): telephone number, email address
https://neotide.fr does not sell your personal data, which is therefore only used out of necessity or for statistical and analytical purposes.
Analytics — Ahrefs Analytics
A privacy-respecting tool
The neotide.fr and neotide.re sites use Ahrefs Web Analytics, a cookie-free, privacy-respecting analytics tool.
What Ahrefs Analytics collects
- Aggregated and anonymised browsing data
- Pages visited, traffic sources, session duration
- No tracking cookie placed on your device
- No personally identifiable data passed to third parties
Why no consent banner is required
Ahrefs Analytics is designed privacy-first: it relies on no cookies and collects no data that could personally identify a user. It therefore does not require a consent banner under the ePrivacy Directive.
Learn more: ahrefs.com/web-analytics
Retention period
Data is kept only for as long as its purpose requires:
- Contact data (form) — 3 years from the last exchange
- Commercial prospecting data — 3 years from the last contact
- Invoicing and accounting records — 10 years (legal obligation)
- Connection data and logs — 12 months (legal obligation, LCEN art. 6)
- Ahrefs analytics data — Aggregated and anonymised, no individual retention
After these periods, data is deleted or irreversibly anonymised.
Right of access, rectification and objection
In accordance with the GDPR (art. 15 to 22)
In accordance with the European regulations in force, Users of https://neotide.fr have the following rights:
- Access and rectification — right of access (article 15 GDPR) and rectification (article 16 GDPR), updating and completion of Users' data, right to blocking or erasure of personal data (article 17 GDPR) where it is inaccurate, incomplete, ambiguous or out of date, or where its collection, use, disclosure or retention is prohibited
- Withdrawal of consent — right to withdraw consent at any time (article 13-2c GDPR)
- Restriction — right to restriction of the processing of Users' data (article 18 GDPR)
- Objection — right to object to the processing of Users' data (article 21 GDPR)
- Portability — right to the portability of the data Users have provided, where that data is subject to automated processing based on their consent or on a contract (article 20 GDPR)
- Fate of data after death — right to determine what happens to Users' data after their death and to choose to whom https://neotide.fr must (or must not) disclose their data, to a third party designated in advance
As soon as https://neotide.fr becomes aware of a User's death and in the absence of instructions from them, https://neotide.fr undertakes to destroy their data, unless its retention proves necessary for evidential purposes or to meet a legal obligation.
If the User wishes to know how https://neotide.fr uses their Personal Data, to ask for it to be rectified, or to object to its processing, the User may contact https://neotide.fr in writing at the following address:
NeoTide — DPO
41 rue de la Pepiniere, La Mare, 97438 Sainte-Marie
In that case, the User must indicate the Personal Data they would like https://neotide.fr to correct, update or delete, identifying themselves precisely with a copy of an identity document (identity card or passport).
Requests to delete Personal Data will be subject to the obligations imposed on https://neotide.fr by law, in particular regarding the retention or archiving of documents. Finally, Users may lodge a complaint with the supervisory authorities, in particular the CNIL (cnil.fr).
Non-disclosure of personal data
https://neotide.fr refrains from processing, hosting or transferring the Information collected about its Clients to a country outside the European Union or recognised as "inadequate" by the European Commission without first informing the client. That said, https://neotide.fr remains free to choose its technical and commercial subcontractors, provided that they offer sufficient guarantees with regard to the requirements of the General Data Protection Regulation (GDPR: no. 2016-679).
https://neotide.fr undertakes to take all necessary precautions to preserve the security of the Information and in particular to ensure that it is not disclosed to unauthorised persons. However, if an incident affecting the integrity or confidentiality of a Client's Information comes to the attention of https://neotide.fr, it must inform the Client as soon as possible and communicate the corrective measures taken. Furthermore, https://neotide.fr does not collect any "sensitive data".
The User's Personal Data may be processed by subsidiaries of https://neotide.fr and by subcontractors (service providers), solely in order to fulfil the purposes of this policy.
Within the limits of their respective roles and for the purposes set out above, the main people likely to have access to Users' data are the staff of our customer service.
Incident notification and security
Whatever efforts are made, no method of transmission over the internet and no method of electronic storage is completely secure. We therefore cannot guarantee absolute security.
If we became aware of a security breach, we would notify the users concerned so that they could take appropriate measures. Our incident notification procedures take account of our legal obligations, whether national or European. We undertake to fully inform our clients of all matters relating to the security of their account and to provide them with all the information needed to help them meet their own regulatory reporting obligations.
No personal information of users of the site https://neotide.fr is published without the user's knowledge, exchanged, transferred, assigned or sold on any medium to third parties. Only in the event of the acquisition of https://neotide.fr and its rights would such information be transmitted to the possible buyer, who would in turn be bound by the same obligation to retain and amend the data with regard to the user of the site.
Security
To ensure the security and confidentiality of Personal Data, https://neotide.fr uses networks protected by standard measures such as firewalls, pseudonymisation, encryption and passwords.
When processing Personal Data, https://neotide.fr takes all reasonable measures to protect it against loss, misuse, unauthorised access, disclosure, alteration or destruction.
Hyperlinks, cookies and internet tags
The site https://neotide.fr contains a number of hyperlinks to other sites, set up with the authorisation of https://neotide.fr. However, https://neotide.fr is not able to check the content of the sites visited in this way, and will therefore accept no liability in this respect.
Unless you decide to disable cookies, you accept that the site may use them. You may disable these cookies at any time, free of charge, using the disabling options offered to you and set out below, bearing in mind that this may reduce or prevent access to all or part of the Services offered by the site.
Cookies
A "cookie" is a small information file sent to the User's browser and saved on the User's device (e.g. computer, smartphone), hereinafter "Cookies". This file includes information such as the User's domain name, the User's internet service provider, the User's operating system, and the date and time of access. Cookies cannot damage the User's device in any way.
https://neotide.fr may process the User's information relating to their visit to the Site, such as the pages viewed and the searches carried out. This information allows https://neotide.fr to improve the content of the Site and the User's browsing experience.
As Cookies facilitate browsing and/or the provision of the services offered by the Site, the User may configure their browser to decide whether or not to accept them, so that Cookies are saved on the device or, on the contrary, rejected, either systematically or according to their sender. The User may also configure their browsing software so that acceptance or refusal of Cookies is offered on a case-by-case basis, before a Cookie can be saved on their device. https://neotide.fr informs the User that, in this case, not all the features of their browsing software may be available.
If the User refuses the saving of Cookies on their device or browser, or if the User deletes those already saved, the User is informed that their browsing and experience on the Site may be limited. This could also be the case where https://neotide.fr or one of its providers cannot recognise, for technical compatibility purposes, the type of browser used by the device, the language and display settings, or the country from which the device appears to be connected to the internet.
Where applicable, https://neotide.fr accepts no liability for the consequences of degraded operation of the Site and any services offered, resulting from (i) the User's refusal of Cookies, or (ii) the impossibility for https://neotide.fr to save or consult the Cookies needed for their operation as a result of the User's choice. Cookie management and User choices are configured differently in each browser. This is described in the browser's help menu, which will explain how the User can change their Cookie preferences.
The User may choose to express and change their Cookie preferences at any time. https://neotide.fr may also call on the services of external providers to help it collect and process the information described in this section.
Finally, by clicking on the social media icons appearing on the Site, and if the User has accepted the placing of cookies by continuing to browse, these social networks may also place cookies on your devices (computer, tablet, mobile phone). These types of cookies are only placed on your devices if you consent to it by continuing to browse the Site. The User may nevertheless withdraw their consent at any time.
Internet tags
https://neotide.fr may occasionally use internet tags (also known as "tags", action tags, one-pixel GIFs, clear GIFs, invisible GIFs and one-to-one GIFs) and deploy them through a web analytics partner that may be located (and therefore store the corresponding information, including the User's IP address) in a foreign country.
These tags are placed both in online advertisements allowing internet users to reach the Site, and on its various pages.
This technology allows https://neotide.fr to assess visitors' responses to the Site and the effectiveness of its actions (for example, the number of times a page is opened and the information viewed), as well as the User's use of the Site.
The external provider may collect information about visitors to the Site and other websites through these tags, produce reports on Site activity for https://neotide.fr, and provide other services relating to the use of the Site and of the internet.
Applicable law and jurisdiction
Any dispute relating to the use of the site https://neotide.fr is subject to French law.
Except where the law does not allow it, exclusive jurisdiction is granted to the competent courts of Saint-Denis, Reunion Island.
A question about your data or our legal notice?
Our team is available to answer any request concerning your rights or our practices.