[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"globalSettings":3,"blog-application-satisfaction-client-en":142},{"data":4,"meta":141},{"id":5,"documentId":6,"siteName":7,"siteDescription":8,"footerText":9,"contactEmail":10,"contactPhone":11,"address":12,"createdAt":13,"updatedAt":14,"publishedAt":15,"locale":16,"titleSuffix":17,"schemaType":17,"serviceTypes":17,"areaServed":17,"addressLocality":17,"addressRegion":17,"addressCountry":17,"logo":17,"favicon":18,"themeColors":60,"defaultSEO":69,"navigation":74,"footerLinks":105,"socialLinks":115,"navbarLogo":116,"footerLogo":130},2,"vyprwwsdp7fncupq3rn8eolg","NeoTide","NeoTide - Software development studio\nBuild, launch and scale your applications","Neotide - A software development studio based in Reunion Island.\nWe design, launch and grow web and mobile applications built to scale.","contact@neotide.fr","+262 (0)6 93 40 30 74","Saint-Denis, Reunion Island","2026-07-25T12:04:30.579Z","2026-07-25T12:13:14.036Z","2026-07-25T12:13:13.640Z","en",null,{"id":19,"documentId":20,"name":21,"alternativeText":17,"caption":17,"width":22,"height":22,"formats":17,"hash":23,"ext":24,"mime":25,"size":26,"url":27,"previewUrl":17,"provider":28,"provider_metadata":17,"createdAt":29,"updatedAt":30,"publishedAt":29,"related":31},11,"xgzsed4ioj7lx1mq1j7j3ck1","favicon.svg",16,"favicon_7033e351a7",".svg","image\u002Fsvg+xml",0.51,"\u002Fuploads\u002Ffavicon_7033e351a7.svg","local","2026-04-09T16:19:17.495Z","2026-04-09T16:19:27.298Z",[32,40,42,47,49,59],{"__type":33,"id":34,"metaTitle":35,"metaDescription":36,"keywords":37,"canonicalURL":38,"metaRobots":39,"structuredData":17},"shared.seo",664,"Développement Web à La Réunion | Neotide","Studio de développement web basé à Saint-Denis, La Réunion (974) - Applications sur mesure pour startups et PME.","Studio web réunion","https:\u002F\u002Fneotide.fr\u002Fdeveloppement-web-reunion","index, follow",{"__type":33,"id":41,"metaTitle":35,"metaDescription":36,"keywords":37,"canonicalURL":38,"metaRobots":39,"structuredData":17},716,{"__type":33,"id":43,"metaTitle":44,"metaDescription":45,"keywords":46,"canonicalURL":17,"metaRobots":39,"structuredData":17},733,"Web Development in Reunion Island | Neotide","Web development studio based in Saint-Denis, Reunion Island (974) - Custom applications for startups and SMEs.","web studio reunion island",{"__type":33,"id":48,"metaTitle":44,"metaDescription":45,"keywords":46,"canonicalURL":17,"metaRobots":39,"structuredData":17},734,{"__type":50,"id":51,"documentId":6,"siteName":7,"siteDescription":52,"footerText":53,"contactEmail":10,"contactPhone":11,"address":54,"createdAt":55,"updatedAt":56,"publishedAt":57,"locale":58,"titleSuffix":17,"schemaType":17,"serviceTypes":17,"areaServed":17,"addressLocality":17,"addressRegion":17,"addressCountry":17},"api::global-setting.global-setting",1,"NeoTide - Studio de développement informatique\nCréer, lancer et faire évoluer vos applications","Neotide - Studio de développement informatique basé à La Réunion.\nNous concevons, lançons et faisons évoluer des applications web et mobiles prêtes à grandir.","Saint-Denis, La Réunion","2026-03-08T15:18:14.915Z","2026-07-25T12:10:29.658Z","2026-07-25T12:10:29.262Z","fr",{"__type":50,"id":5,"documentId":6,"siteName":7,"siteDescription":8,"footerText":9,"contactEmail":10,"contactPhone":11,"address":12,"createdAt":13,"updatedAt":14,"publishedAt":15,"locale":16,"titleSuffix":17,"schemaType":17,"serviceTypes":17,"areaServed":17,"addressLocality":17,"addressRegion":17,"addressCountry":17},{"id":5,"primary":61,"primaryLight":62,"primaryDark":63,"secondary":64,"secondaryLight":65,"secondaryDark":66,"accent":17,"background":67,"surface":68},"#0284c7","#38bdf8","#0369a1","#57534e","#a8a29e","#292524","#ffffff","#fafaf9",{"id":70,"metaTitle":71,"metaDescription":72,"keywords":73,"canonicalURL":17,"metaRobots":17,"structuredData":17,"metaImage":17},749,"Neotide - Software development studio | Reunion Island","NeoTide - A software development studio based in Reunion Island\nBuild, launch and scale your applications","software development reunion island",[75,93,97,101],{"id":76,"label":77,"url":78,"openInNewTab":79,"description":17,"icon":17,"featured":79,"flyoutColumns":51,"children":80},6,"Services","services",false,[81,85,89],{"id":82,"label":83,"url":84,"openInNewTab":79,"description":17,"icon":17},7,"MVP","\u002Fen\u002Fmvp-startup",{"id":86,"label":87,"url":88,"openInNewTab":79,"description":17,"icon":17},8,"Web development","\u002Fen\u002Fdeveloppement-web-reunion",{"id":90,"label":91,"url":92,"openInNewTab":79,"description":17,"icon":17},9,"Mobile application","\u002Fen\u002Fdeveloppement-application-mobile",{"id":82,"label":94,"url":95,"openInNewTab":79,"description":17,"icon":17,"featured":79,"flyoutColumns":51,"children":96},"Our work","projects",[],{"id":86,"label":98,"url":99,"openInNewTab":79,"description":17,"icon":17,"featured":79,"flyoutColumns":51,"children":100},"About","about",[],{"id":90,"label":102,"url":103,"openInNewTab":79,"description":17,"icon":17,"featured":79,"flyoutColumns":51,"children":104},"Blog","blog",[],[106,110,112],{"id":107,"label":108,"url":109,"openInNewTab":79},5,"Studio","\u002Fstudio\u002F",{"id":76,"label":77,"url":111,"openInNewTab":79},"\u002Fservices\u002F",{"id":82,"label":113,"url":114,"openInNewTab":79},"Legal","\u002Flegal\u002F",[],{"id":117,"documentId":118,"name":119,"alternativeText":17,"caption":17,"width":120,"height":121,"formats":17,"hash":122,"ext":24,"mime":25,"size":123,"url":124,"previewUrl":17,"provider":28,"provider_metadata":17,"createdAt":125,"updatedAt":125,"publishedAt":126,"related":127},13,"mm27ffe4cc0ozw2y3liow9gb","logo-tagline-light.svg",290,82,"logo_tagline_light_9557a89dab",1.45,"\u002Fuploads\u002Flogo_tagline_light_9557a89dab.svg","2026-04-13T19:42:16.450Z","2026-04-13T19:42:16.451Z",[128,129],{"__type":50,"id":51,"documentId":6,"siteName":7,"siteDescription":52,"footerText":53,"contactEmail":10,"contactPhone":11,"address":54,"createdAt":55,"updatedAt":56,"publishedAt":57,"locale":58,"titleSuffix":17,"schemaType":17,"serviceTypes":17,"areaServed":17,"addressLocality":17,"addressRegion":17,"addressCountry":17},{"__type":50,"id":5,"documentId":6,"siteName":7,"siteDescription":8,"footerText":9,"contactEmail":10,"contactPhone":11,"address":12,"createdAt":13,"updatedAt":14,"publishedAt":15,"locale":16,"titleSuffix":17,"schemaType":17,"serviceTypes":17,"areaServed":17,"addressLocality":17,"addressRegion":17,"addressCountry":17},{"id":82,"documentId":131,"name":132,"alternativeText":17,"caption":17,"width":120,"height":121,"formats":17,"hash":133,"ext":24,"mime":25,"size":134,"url":135,"previewUrl":17,"provider":28,"provider_metadata":17,"createdAt":136,"updatedAt":137,"publishedAt":136,"related":138},"bcoat5gkgnnov38maedkmz9s","logo-tagline-dark.svg","logo_tagline_dark_2a08b4a7a6",2.31,"\u002Fuploads\u002Flogo_tagline_dark_2a08b4a7a6.svg","2026-04-09T16:17:55.290Z","2026-04-28T06:36:59.328Z",[139,140],{"__type":50,"id":51,"documentId":6,"siteName":7,"siteDescription":52,"footerText":53,"contactEmail":10,"contactPhone":11,"address":54,"createdAt":55,"updatedAt":56,"publishedAt":57,"locale":58,"titleSuffix":17,"schemaType":17,"serviceTypes":17,"areaServed":17,"addressLocality":17,"addressRegion":17,"addressCountry":17},{"__type":50,"id":5,"documentId":6,"siteName":7,"siteDescription":8,"footerText":9,"contactEmail":10,"contactPhone":11,"address":12,"createdAt":13,"updatedAt":14,"publishedAt":15,"locale":16,"titleSuffix":17,"schemaType":17,"serviceTypes":17,"areaServed":17,"addressLocality":17,"addressRegion":17,"addressCountry":17},{},{"id":143,"documentId":144,"title":145,"slug":146,"excerpt":147,"content":148,"publishDate":149,"createdAt":150,"updatedAt":151,"publishedAt":152,"locale":16,"featuredImage":17,"author":17,"categories":153,"seo":154},31,"z1d1pqb5qwyflpdjkoimm1wm","Measuring customer satisfaction: kiosk and web, not one or the other","application-satisfaction-client","Why a satisfaction survey sent by email doesn't tell you the same thing as a kiosk at the exit, and how SatisfactionZ brings both into a single platform.","## Two channels, two biases\n\nA survey emailed three days after a visit doesn't measure the visit. It measures the memory of the visit, filtered through the customers who bother to reply, usually the very happy and the very unhappy.\n\nA kiosk at the exit measures something else: the immediate reaction, including from lukewarm customers who would never have opened an email. In exchange, it captures poorly what happens afterwards (delivery, after-sales, invoicing).\n\nNeither channel is \"the right one\". Pitting them against each other just means picking your bias.\n\n---\n\n## What that implies for the tool\n\nIf the two channels are complementary, the tool has to treat them as one survey rather than two separate products. Concretely:\n\n- **The same survey runs on the kiosk and via link or QR code.** No duplicated questionnaire, no risk of the two versions drifting apart.\n- **Results land in the same dashboard**, with the channel as an analysis dimension rather than a silo.\n- **Question structure is identical**, which keeps cross-channel comparisons readable.\n\nThat's the position **SatisfactionZ** takes: one platform, two collection points.\n\n---\n\n## What makes a kiosk survey work\n\nResponse rate on a kiosk depends less on the survey content than on the physical context.\n\n**Three questions maximum.** Beyond that, drop-off climbs sharply. A rating, a reason, an optional free-text field: that's a format that holds.\n\n**A first screen you understand without reading.** Smileys or a visual scale land better than a sentence, especially with a multilingual clientele.\n\n**A position on the natural exit path.** A kiosk tucked in a corner collects nothing, however good the application is.\n\n**No identity to enter.** Asking for an email drops participation and adds nothing if the goal is to track a trend per site.\n\n---\n\n## The under-discussed part: multi-site\n\nAs soon as there's more than one outlet, the problem changes nature. It stops being about collecting responses and becomes about who sees what.\n\nThe questions that come up in practice:\n\n- Should a site manager see the other sites' results?\n- Who can edit a survey that's already live, and what happens to responses already collected?\n- How do you compare two sites with completely different footfall?\n\nThese get settled during scoping. A tool that only handles roles at the organisation level becomes unusable past three or four sites.\n\n---\n\n## Measuring isn't enough\n\nA satisfaction dashboard that only gets looked at in a quarterly meeting changes nothing. What produces an effect is short loops: a low score repeating on a specific time slot, raised with the team concerned within the week.\n\nThat's why real time isn't a marketing argument here: it's the condition for the data to be worth anything.\n\nThe demo is freely available on the [SatisfactionZ](\u002Fen\u002Fsatisfactionz) page. To discuss it, [contact us](\u002Fen\u002Fcontact).\n","2026-07-25T09:00:00.000Z","2026-07-25T11:55:29.274Z","2026-07-26T08:45:42.307Z","2026-07-26T08:45:42.355Z",[],{"id":155,"metaTitle":156,"metaDescription":157,"keywords":158,"canonicalURL":17,"metaRobots":39,"structuredData":17,"metaImage":17},781,"Customer satisfaction: touchscreen kiosk and web surveys","Kiosk at the exit or email survey? The two channels measure different things. How to combine them in a single platform.","customer satisfaction, touchscreen kiosk, satisfaction survey, NPS, multi-site"]