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Comparez les sites, détectez les écarts, mettez à jour l'enquête à distance.","layers",[],{"__component":224,"id":225,"eyebrow":226,"title":227,"subtitle":228,"description":24,"layout":186,"columns":187,"themeVariant":165,"alignment":189,"paddingTop":190,"paddingBottom":190,"anchorId":24,"visible":167,"isVisible":167,"useCases":229,"buttons":272},"sections.use-cases",119,"Cas d'usage","Une borne, de nombreux terrains","Les secteurs qui utilisent déjà la borne de satisfaction à La Réunion.",[230,237,244,251,258,265],{"id":231,"title":232,"subtitle":233,"description":234,"icon":235,"industry":236,"role":24},277,"Grande distribution","Entrées, caisses, services clients","Mesurez la satisfaction en sortie de caisse ou au comptoir SAV, détectez les ruptures et les files d'attente trop longues.","shopping-cart","Retail",{"id":238,"title":239,"subtitle":240,"description":241,"icon":242,"industry":243,"role":24},278,"Accueil public","Mairies, CCAS, services publics","Évaluez la qualité d'accueil et la rapidité du traitement, un critère souvent exigé dans les démarches qualité des collectivités.","building","Secteur public",{"id":245,"title":246,"subtitle":247,"description":248,"icon":249,"industry":250,"role":24},279,"Santé & cliniques","Sortie de consultation, hospitalisation","Collectez la satisfaction patient à chaud, en respect des recommandations HAS et des contraintes de confidentialité.","heart","Santé",{"id":252,"title":253,"subtitle":254,"description":255,"icon":256,"industry":257,"role":24},280,"Hôtellerie & restauration","Check-out, sortie de restaurant","Capturez l'avis au moment où l'expérience est encore fraîche, bien avant qu'il n'arrive sur Google ou TripAdvisor.","home","Tourisme",{"id":259,"title":260,"subtitle":261,"description":262,"icon":263,"industry":264,"role":24},281,"Transport & mobilité","Gares routières, terminal, aéroport","Mesurez l'expérience à des points de flux élevés, pour nourrir vos engagements de service client.","navigation","Transport",{"id":266,"title":267,"subtitle":268,"description":269,"icon":270,"industry":271,"role":24},282,"Événementiel","Salons, conférences, animations","Évaluez la satisfaction des participants en temps réel, repérez les ateliers qui marchent et ceux à ajuster.","calendar","Événement",[],{"__component":274,"id":275,"eyebrow":276,"title":277,"subtitle":24,"content":278,"videoUrl":24,"layout":279,"imageSize":190,"themeVariant":188,"alignment":166,"paddingTop":190,"paddingBottom":190,"anchorId":24,"visible":167,"isVisible":167,"image":24,"buttons":280,"highlights":281},"sections.content-block",616,"Comparatif","Borne tactile vs enquête web : laquelle choisir ?","Beaucoup d'entreprises réunionnaises tâtonnent entre les deux canaux. Voici ce que l'expérience terrain montre.\n\n**La borne gagne quand :**\n\n- Le point de contact physique existe (magasin, accueil, salle d'attente).\n- La décision doit être prise à chaud, dans la minute qui suit l'interaction.\n- La population visée n'est pas forcément connectée (seniors, flux touristique, grand public).\n- Le taux de réponse est critique : il monte souvent au-dessus de 30 %.\n\n**L'enquête web gagne quand :**\n\n- Le client a une adresse email et un historique d'achat.\n- La question porte sur une relation durable (abonnement, service B2B).\n- Vous voulez segmenter les réponses par persona client.\n\n**Et quand les deux combinent le mieux :**\n\n- Borne pour la satisfaction à chaud, enquête web pour l'approfondissement.\n- Export croisé pour corréler les ressentis immédiats et le NPS à 30 jours.\n\nChez NeoTide, nous installons les deux canaux depuis la même plateforme SatisfactionZ, avec un pilotage unifié. Pas besoin de deux outils, deux abonnements, deux équipes.","stacked",[],[282,285,288],{"id":283,"text":284,"icon":24,"included":167},541,"Taux de réponse borne : 30 à 50 % selon le point de contact",{"id":286,"text":287,"icon":24,"included":167},542,"Taux de réponse email : 2 à 8 % en moyenne",{"id":289,"text":290,"icon":24,"included":167},543,"Temps de réponse borne : moins de 15 secondes par visiteur",{"__component":292,"id":182,"eyebrow":293,"title":294,"subtitle":24,"description":24,"showContactCta":167,"contactCtaText":295,"layout":296,"columns":297,"defaultExpanded":298,"themeVariant":165,"alignment":166,"paddingTop":190,"paddingBottom":190,"anchorId":24,"visible":167,"isVisible":167,"faqs":299,"categories":328,"contactButton":329},"sections.faq","Questions fréquentes","Vos questions sur la borne de satisfaction","Une autre question ? Parlons-en.","accordion","1","first",[300,304,308,312,316,320,324],{"id":301,"question":302,"answer":303,"category":24,"icon":24},1121,"Combien coûte une borne de satisfaction ?","Nous proposons un modèle en abonnement SaaS à partir de 49 € HT par mois et par borne, matériel inclus, maintenance et SAV compris. L'achat ferme reste possible pour les volumes importants ou les marchés publics.",{"id":305,"question":306,"answer":307,"category":24,"icon":24},1122,"Puis-je financer une borne via le Kap Numérik ?","Oui, le volet logiciel et l'installation sont éligibles au [Kap Numérik](\u002Fblog\u002Fkap-numerik-reunion-2026). Le matériel pur, lui, n'est pas finançable. Nous accompagnons le montage du dossier.",{"id":309,"question":310,"answer":311,"category":24,"icon":24},1123,"La borne fonctionne-t-elle sans connexion internet ?","Oui, la borne stocke les réponses localement en cas de coupure réseau et les synchronise automatiquement dès le retour de la connexion. Aucune réponse perdue.",{"id":313,"question":314,"answer":315,"category":24,"icon":24},1124,"Qui installe la borne ?","Notre équipe à Saint-Denis se déplace sur toute l'île pour l'installation, la configuration et la formation. Compter 30 à 60 minutes par point de contact.",{"id":317,"question":318,"answer":319,"category":24,"icon":24},1125,"Les données sont-elles hébergées en France ?","Oui, toutes les données collectées sont hébergées en France métropolitaine, conformément au RGPD. L'infrastructure est auditée annuellement.",{"id":321,"question":322,"answer":323,"category":24,"icon":24},1126,"Peut-on changer les questions à distance ?","Oui, l'éditeur sans code permet de modifier les enquêtes depuis votre tableau de bord. Les changements s'appliquent instantanément sur toutes les bornes.",{"id":325,"question":326,"answer":327,"category":24,"icon":24},1127,"Que se passe-t-il si une borne est en panne ?","Nous intervenons sur site sous 48 heures ouvrées, avec borne de remplacement temporaire si nécessaire. Pour les contrats premium, le délai est de 24 heures.",[],{"id":330,"text":331,"url":172,"variant":173,"openInNewTab":82,"textColor":24},1634,"Contactez-nous",{"__component":333,"id":334,"eyebrow":335,"title":336,"subtitle":337,"description":338,"showForm":82,"formType":339,"formAction":24,"formButtonText":340,"layout":341,"themeVariant":173,"alignment":189,"paddingTop":164,"paddingBottom":164,"anchorId":24,"visible":167,"isVisible":167,"image":24,"buttons":342,"features":349},"sections.cta",623,"Prêt à écouter vos clients ?","Déployez votre première borne en 2 semaines","Démo gratuite sur site à La Réunion, sans engagement.","On vient avec une borne de démonstration, on configure une enquête à partir de votre cas réel, et vous décidez ensuite. 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L'achat ferme reste possible pour les volumes importants ou les marchés publics.","Answer",{"name":306,"@type":379,"acceptedAnswer":384},{"text":385,"@type":382},"Oui, le volet logiciel et l'installation sont éligibles au Kap Numérik. Le matériel pur, lui, n'est pas finançable.",{"name":310,"@type":379,"acceptedAnswer":387},{"text":388,"@type":382},"Oui, la borne stocke les réponses localement en cas de coupure et les synchronise dès le retour de la connexion.",{"name":314,"@type":379,"acceptedAnswer":390},{"text":391,"@type":382},"Notre équipe à Saint-Denis se déplace sur toute l'île pour l'installation, la configuration et la formation.",{"name":318,"@type":379,"acceptedAnswer":393},{"text":394,"@type":382},"Oui, toutes les données collectées sont hébergées en France métropolitaine, conformément au RGPD."]